Director of Operations Enablement

Job Details
Job type
Full Time
Region
Boston Metro
Location (City)
Telecommute
Job category
Other
Sector
Energy Efficiency
Job intro

About The Role

We are excited to add a Director of Operations Enablement to our team! Reporting directly to one of our Founders, who is serving as Head of Product & Operations Enablement, this role will lead the systems, tools, training, and installer support that ensure Elephant Energy’s offering is delivered consistently and effectively across markets. You will also manage a team of five people.

The Director of Operations Enablement will oversee and integrate four interconnected functions, aligned to the customer journey:

  • Customer Success & Experience – Owning the post-sale customer journey, ensuring every customer feels supported, educated, and valued. This includes developing proactive maintenance and service strategies that keep systems reliable and customers engaged long after installation.
  • Delivery Enablement – Developing and maintaining playbooks, SOPs, templates, and training that empower market teams to deliver consistently and at scale. This also incorporates sales enablement resources in partnership with Marketing and Product Marketing—ensuring sales teams are equipped with the right tools, messaging, and hand-offs into delivery.
  • Installer Partnerships – Equipping and elevating internal crews and external trade partners through onboarding, QA, and ongoing performance support.
  • Solution Engineering – Bridging product vision and field execution, ensuring systems are technically sound, scalable, and installable in the real world, while also designing long-term serviceability into solutions.

This is a pillar leadership role within Product & Operations Enablement today, with clear potential to scale under a future VP/Head of Product & Operations Enablement as the company grows.

Job Duties/Responsibilities

Big Things

  • Lead the Operations Enablement team to deliver consistent, high-quality execution across markets.
  • Build standardized training, process documentation, and enablement resources that raise efficiency and reduce rework.
  • Establish QA/QC as a core discipline across design, scoping, and installation.
  • Clarify role boundaries and handoffs by partnering with Product Management & Development, ensuring PMs, PMMs, and Solution Engineers each operate at their highest value.
  • Develop installer onboarding, technical enablement, systems for real-time feedback and performance data, and cross-market playbooks that strengthen partner performance and elevate field quality.
  • Implement clear service level agreements (SLAs) and cross-market feedback loops with market teams to continuously improve tools, processes, and support.
  • Foster an inclusive, collaborative environment where psychological safety enables people to do their best work.

What You Won’t Be Doing

  • Owning sales targets or direct revenue accountability.
  • Replacing Project Managers or taking on their day-to-day.
  • Serving as the sole escalation path for all technical/design issues.
Qualifications

You're a Great Fit for This Role If You Have

  • 7–10 years of operations, enablement, or program management experience in high-growth environments.
  • Proven ability to design and scale training, SOPs, and QA/QC systems.
  • Strong understanding of how technical functions (PM, PMM, SE) interconnect.
  • Experience leading cross-functional teams and driving alignment.
  • Ability to distinguish root causes from symptoms and prioritize systematically.
  • Strong communication skills with both technical teams and field partners.
  • Multilingual skills a plus to build trust across diverse customer and installer groups.

Indicators This May Not Be the Right Role for You

  • You prefer maintaining the status quo rather than mapping and building new systems.
  • You struggle with ambiguity or messy, evolving processes.
  • You don’t feel personally aligned with our mission to electrify homes and decarbonize the built environment.
Benefits

Total Compensation

We offer competitive cash compensation, meaningful equity, and strong benefits that reflect our values:

  • $130,000 – 160,000 base salary
  • Stock options, commensurate with experience and in line with internal equity bands
  • 75% employer-paid health, dental, and vision
  • 401(k) with 6% company match
  • Unlimited PTO and 10+ company holidays
  • Home electrification incentives
  • Remote-first work culture; must overlap with Mountain Time Zone
How to Apply

https://grnh.se/968h82c08us

Salary
$150000.00
Contact Information
Contact email
bryan@elephantenergy.com