Technical Account Manager

Company Name
PowerDash Inc.
Company Website
Location (City)
Cambridge/Telecommute
Job Category
Project Management, Sales
Job Sector
Services and Support, Solar
Job Type
Full Time
Contact Info Stephen Lapointe careers@powerdash.com

Based in Cambridge, Massachusetts, PowerDash provides web-based software tools for the management and monitoring of alternative energy installations. We were one of the first Massachusetts companies to become a Benefit Corporation when Massachusetts law provided for this option in December 2012. We took this step to institutionalize social responsibility into the very charter of our organization. We wanted to be held to high standards of employee treatment, social responsibility, and environmental stewardship.
 
This position is an opportunity for a knowledgeable renewable energy professional to make a significant contribution in PowerDash’s overall engagement with our customers. The account manager will work with current customers as well as prospective ones, bringing technical expertise to both sales and customer support processes.

Job Duties/Responsibilities: 
  • Provide technical support for customers to support pre-sales and post-sales processes
  • Respond to technical specification inquiries from current and prospective commercial customers with equipment information, pricing, and quotes
  • Provide phone-based field support for PowerDash’s commercial solar/renewables customers on issues relating to networking, data acquisition, and metering
  • Train commercial customers to use the PowerDash monitoring toolset effectively
  • Maintain and enhance technical support documentation in the PowerDash Support portal
  • Collaborate with PowerDash software engineers in defining new software features
  • Coordinate resolution of individual system reporting issues with SREC, REC, and other incentive programs through communication with respective agencies
Qualifications: 
  • 1-3 years of experience with monitoring software in commercial solar energy required
  • At least 1 year of experience overseeing industrial device networking, including Modbus data protocols and RS485/TCP network troubleshooting, required
  • Familiarity with revenue-grade electrical metering and incentive reporting
  • Excellent writing and communication skills
  • Conscientious attention to detail
  • Proficiency using and administering customer relationship software including ticketing systems like Zendesk
  • Strong, intuitive sense of integrity and ethics
Benefits: 

PowerDash provides competitive benefits including health insurance reimbursement, paid vacation and personal days, and more.

How to Apply: 

If you are interested in applying, we would love to hear from you. Please contact us at careers@powerdash.com.

About the Company: 

Based in Cambridge, Massachusetts, PowerDash provides web-based software tools for the management and monitoring of alternative energy installations. We were one of the first Massachusetts companies to become a Benefit Corporation when Massachusetts law provided for this option in December 2012. We took this step to institutionalize social responsibility into the very charter of our organization. We wanted to be held to high standards of employee treatment, social responsibility, and environmental stewardship.

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