Customer Success, Utility Management

Company Name
AppFolio
Location (City)
Boston
Job Category
Accounting, Analyst, Communications, Data Analysis/Management, Project Management
Job Type
Full Time
Degree Requirement
Bachelors
Contact Info Kristina DiSanto kristina.disanto@appfolio.com 6173679346 x247

The Customer Success Team provides amazing service that makes our customers love us. The best candidates are great customer relationship builders. The role entails engaging with our Customers via inbound and outbound customer interactions to resolve issues, identify solutions to unique business challenges, provide product training and brand representation.

Job Duties/Responsibilities: 

In Utility Management, you will be working with a Team of versatile talent to pioneer new products, onboard new Customers, and become a subject matter expert in Customer Success. This is an ideal opportunity for someone with a passion for customer satisfaction, loves problem solving, demonstrates a combination of technical and interpersonal skills and a drive for excellence. 

  • Mastering the product through your individual onboarding and continued learning 
  • Partnering with the Engineering Team to provide feedback on current and future enhancements
  • Providing product training to increase Customer product knowledge
  • Enhancing the Customer experience by being a trusted advisor
  • Identifying trends and providing recommended solutions
  • Tactfully challenging the status quo, when necessary
  • Finding efficiencies and implementing processes to improve Customer sustainability
  • Serving as an AppFolio brand ambassador to create promoters within industry
Qualifications: 

Saving our Customers time and money through automated invoice processing, resident billing and best in class utility analytics. To do this one must have:
 

  • Exceptional Customer relationship building skills
  • Strong analytical capabilities for advanced problem-solving
  • Experience with Agile methodology preferred
  • Excellent written and oral communication skills
  • High degree of integrity and flexibility
    Excels in operating in a highly ambiguous environment
  • Strong curiosity with the desire to learn and grow 
Benefits: 
  • Competitive Compensation
  • Medical, Dental, Vision, and a 401K Match
  • Offices stocked with healthy snacks, games, and goodies
  • Accrue 20 Days PTO within your first year + 9 Paid Holidays
  • Amazing Company Culture
  • Make an impact: your work plays a key role in transforming our customers’ businesses
  • Give back to your Team and your community
About the Company: 

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.
 
AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Today our software solutions exist in two verticals including the real estate (AppFolio Property Manager, AppFolio Property Manager PLUS, and AppFolio Investment Manager) and legal (MyCase) industries.