Customer Relations Data Specialist

Company Name
Hampshire Power
Company Website
Location (City)
Easthampton
Job Category
Administrative, Data Analysis/Management
Job Sector
Services and Support
Job Type
Full Time
Degree Requirement
Bachelors
Contact Info Marin Goldstein marin@hampshirepower.com 413-387-4888 x160

The Customer Relations Data Specialist works within a team to provide top-notch customer care and support, as well as implement all functions needed for the ongoing administration of Solar Renewable Energy Certificates (SRECs), Alternative Energy Certificates (AECs), and other Sustainability programs. This includes maintaining a growing database of customer profiles. This position reports to the Director of Operations.
 
Hampshire Power, B-Corp
Hampshire Power’s core services include Retail Electricity, Community Shared Solar, and Energy Credit Brokerage. Hampshire Power is a comprehensive renewable energy power company serving municipal, commercial and residential customers with a wide array of energy related products and services to move our community towards a greener and sustainable future.
 

Job Duties/Responsibilities: 

Essential Duties

  • Fosters ongoing relationships with 2,000+ customers, ensuring quality control and high satisfaction across our SREC and AEC aggregation programs, with thorough support for customers’ questions regarding energy production and payments;
  • Oversees quarterly and annual production and payment reporting to customers, in collaboration with the finance team, using Mailchimp and other online CRM tools;
  • Completes regulatory documentation for customers in Department of Energy Resources and MassCEC PTS applications with detail-oriented accuracy;
  • Assists with the creation and implementation of digital marketing campaigns to expand customer engagement;
  • Helps streamline documentation and reporting, including automation as appropriate.

 

Qualifications: 

Required Education and Experience

  • Bachelor’s degree;
  • Two years of customer service experience minimum;
  • Highly skilled in database systems, CRMs, and Microsoft Office, specifically Excel’s vlookup and pivot table tools;
  • Knowledge of and interest in renewable energy technology preferred.

 
Required Knowledge, Ability, and Skills

  • Communicates skillfully with customers and staff, both orally and in writing;
  • Maintains harmonious working relationships with customers and staff;
  • Learns quickly and thinks critically to solve problems;
  • Works well in a fast-paced environment while staying organized;
  • Excellent time-management skills and attention to detail;
  • Follows through on tasks and projects to meet deadlines;
  • Flexible and positive, takes initiative, and demonstrates good judgement.

 

Benefits: 

Salary

  • $37,000-42,000 – depending on experience.

Health insurance and dental 
401k with matching

How to Apply: 

Email resume and cover letter to: marin@hampshirepower.com

About the Company: 

Hampshire Power, B-Corp
Hampshire Power’s core services include Retail Electricity, Community Shared Solar, and Energy Credit Brokerage. Hampshire Power is a comprehensive renewable energy power company serving municipal, commercial and residential customers with a wide array of energy related products and services to move our community towards a greener and sustainable future.
 

Contact Email: