Community Director

Company Name
Greentown Labs
Location (City)
Somerville, MA
Job Category
Other
Job Sector
Other
Job Type
Full Time
Degree Requirement
Bachelors
Contact Info Julia Travaglini jtravaglini@greentownlabs.com

Greentown Labs is hiring a dynamic, mission-oriented, self-starter Community Director to oversee and manage its rapidly growing community of 100+ cleantech and climate-oriented startups. This person will foster and curate Greentown Labs’ community programming to suit and exceed the needs of its members, ensuring the incubator experience is valuable and impactful for each startup. 
 
The Community Director is responsible for membership management which entails a host of responsibilities including: fielding member questions and requests, anticipating needs and identifying new resources for Greentown members, facilitating introductions to relevant mentors, encouraging and facilitating connections among our member community, and proactively providing services and resources to our members as they grow their businesses. To be successful in this highly collaborative role, the Community Director must work seamlessly with the entire Greentown Labs team to ensure top-notch customer service for our member community. The right candidate will be a creative thinker, enthusiastic networker, and detail-oriented project manager with a passion for supporting early-stage, cleantech entrepreneurs.

 

Job Duties/Responsibilities: 

Primary responsibilities of this role

  • Day-to-day management of, engagement with, and strategic planning for the member community; 
  • Constantly facilitate cross-campus connections, ensuring our members are collaborating and connecting with each other as often as possible/helpful; 
  • Serve as a first point of contact to address the needs of our member community, often liasing with other Greentown Labs team members;
  • Strategy, management and execution of member community programming and events;
  • Tracking engagement and results of programming to inform planning of future offerings;
  • Leadership and maintenance of our intranet and other member communications channels; 
  • Strategic planning, recruitment, and procurement of new resources for the Greentown Labs community based on member feedback; 
  • Leadership of bi-weekly new member orientation session to welcome and introduce all new member company employees to our community’s policies, procedures and guidelines; 
  • Strategy and management of Greentown Labs’ alumni member network; 
  • Leadership and management of community-oriented grants; 
  • Leadership and management of quarterly community surveys; 
  • Participation in new member interview and review process;
  • Leadership of offboarding and exit interviews with graduating member companies;
  • Leadership of tours through Greentown Labs when appropriate; and 
  • Liaison with Somerville neighbor organizations and other relevant regional startup support organizations.
Qualifications: 

What are we looking for
 
You, generally, are: 
A hard-working, organized, and enthusiastic individual. You’re driven with an entrepreneurial spirit. You’re resourceful, creative, collaborative, and have a knack for connecting people. You enjoy working on teams but also thrive when assigned individual projects. You’re personable and empathetic, and you have a unique ability to connect with people and forge meaningful relationships. You have a keen ability to manage multiple projects and changing priorities in stride. You have experience with and genuinely enjoy working at a startup or within a startup ecosystem, and you’re passionate about building community. 
 
Your education + experience include:  

  • Bachelor's degree in a relevant field;
  • Deep knowledge of the startup world;
  • 5+ years experience working for a startup support organization or at a startup;
  • At least two years working to foster community in some capacity (professionally or personally); 
  • Experience with project management, time management, event management, and customer service; 
  • Experience in the cleantech or environmental industry is a plus;
  • Strong public speaking skills; and
  • An interest in learning on-the-job, a can-do attitude, and comfort in being pushed outside of your comfort zone. 

 
Physical Demands + Working Environment: 

  • A fast-paced work environment;
  • Role requires ability to work some evenings, typically one evening per week; 
  • Position requires extended periods of prolonged standing during set-up for events and during events; and 
  • Must be able to lift or move items up to 25lbs using proper lifting techniques.
Benefits: 

Benefits + Perks: 

  • A flexible, fun, supportive working environment; 
  • Monthly MBTA Link Pass and on-site bike racks and showers;
  • Generous benefits package including medical, dental and vision insurance and 401k plan; and 
  • Access to the largest cleantech incubator in North America which includes an awesome community of mission-driven entrepreneurs and endless networking opportunities.
How to Apply: 

Recruitment Process + Next Steps: 
Please send your resume, a short cover letter, a list of three references, and brief answers (maximum two paragraphs each) to the three questions below to talent@greentownlabs.com. The subject of your email should be “Community Director: [Your Name]”.
 
The ideal start date for this position is December 16, 2019, if not sooner.  
 
Your cover letter must address

  1. Why you’re a good fit and why we would be psyched to have you join us; 
  2. Your salary requirements; and 
  3. The date you’re available to start. 

 
Additional questions

  1. Why are you interested in the cleantech startup space? 
  2. How would you define community? 
  3. What do you think are the three most critical resources for a cleantech entrepreneur? 

 

About the Company: 

About Greentown Labs: 
Greentown Labs is a community of bold, passionate entrepreneurs creating solutions for today’s biggest climate and environmental challenges. Located in Somerville, Massachusetts, and founded in 2011, the Greentown Labs Global Center for Cleantech Innovation is the largest cleantech incubator in North America, operating a 100,000 sq. ft. campus comprised of prototyping and wet lab space, shared office space, a machine shop, electronics lab, and a curated suite of programs and resources. Greentown Labs is home to more than 90 startups and has supported more than 230 startups since its inception. These startups have collectively created more than 2,800 direct jobs and have raised more than $750 million in funding. The incubator’s mission is to provide entrepreneurs with the community, resources, and space they need to thrive. For more information, please visit www.greentownlabs.com or on Twitter, Facebook, or LinkedIn.
 
Equal opportunity: 
Greentown Labs seeks to fully represent our community and constituencies—particularly low-income communities and communities of color—to amplify those voices and provide opportunities to participate in the direction and leadership of the organization. We actively encourage candidates from broad, diverse backgrounds to apply. Greentown Labs is an equal opportunity employer.