Technical Account Manager

Job Details
Job type
Full Time
Boston Metro
Location (City)
Job category
Business Development
Job intro

PowerDash is on a mission to facilitate the transition to renewable energy by enabling stakeholders to get the most out of their renewable energy systems. We provide a web application that our customers use to monitor and manage their energy systems, in addition to acting as an independent verifier for the reporting of RECs (Renewable Energy Certificates) and SRECs (Solar RECs).

As a B Corp, we strive to deliver an excellent customer experience, treat our employees well, and act as stewards of the environment. We're a small team based in Cambridge, MA, with a flexible blend of remote and in-office work time.

This position is an opportunity for a knowledgeable renewable energy professional to make a significant contribution in PowerDash’s overall engagement with our customers. The account manager will work with current customers as well as prospective ones, bringing technical expertise to both sales and customer support processes.

Job Duties/Responsibilities
  • Respond to technical specification inquiries from current and prospective commercial customers with equipment information, pricing, and quotes
  • Provide phone-based field support for PowerDash’s commercial solar/renewables customers on issues relating to networking, data acquisition, and metering
  • Train commercial customers to use the PowerDash monitoring toolset effectively
  • Maintain and enhance technical support documentation in the PowerDash Support portal
  • Collaborate with PowerDash software engineers in defining new software features
  • 1-3 years of experience with monitoring software in commercial solar energy
  • At least 1 year of experience with industrial device networking, including Modbus data protocols and RS485/TCP network troubleshooting
  • Familiarity with revenue-grade electrical metering
  • Excellent writing and communication skills
  • Conscientious attention to detail
  • Proficiency using and administering customer relationship software including ticketing systems like Zendesk
  • Strong, intuitive sense of integrity and ethics
  • Health insurance reimbursement
  • Sick leave
  • Vacation and personal days
  • MBTA pass
  • Education assistance
Contact Information
Contact name
Stephen Lapointe
Contact email