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Solar Sales Support Representative-Bilingual(English/Spanish)
Are you looking to be part of an established, growing, fun, e-commerce company passionate about renewable energy products, services, and education? Are you passionate about renewable energy? Are you good at solving problems, reliable and enjoy creating solutions quickly for others? We are looking for someone just like you!
altE is looking for a Sales Support Representative to join our office in Boxborough, Massachusetts. We're searching for a person who enjoys helping customers from all over the world, and wants to become an active and essential voice in our team as we grow and improve both our service to our customers and the company itself.
- Take incoming sales calls and emails for price quotations, purchases, order fulfillment questions, order changes, adjustments and cancellations from customers.
- Data entry and tracking of leads via CRM system.
- Timely follow-ups with customers regarding outstanding order issues.
- Gather information from various sources to build a "resolution" for customer.
- Drive process improvements within the Customer Service department.
- Place, track and close orders through the altE's order fulfillment system.
- You will be a vital player in helping our team achieve and maintain support with customers in order to achieve the best possible service.
What We are Looking For
A person who has these qualities:
- Excellent ability to take any task and define it, organize it, plan it, and implement it through to completion
- Drive to help others
- Drive to work fast, multitask and see efforts to completion quickly
- Computer Savvy
- Passion for renewable energy a plus
We also want someone who wants to help spread renewable energy and really appreciates our company values: "Be a Positive Influence", "Creating Open & Honest Communication", "Embrace and Drive Improvement", "Passion & Hard Work to Create Excellence", "Personal Accountability & Responsibility" and "Customer Driven".
What We Provide
We provide a fun, fast paced work environment, with some of the best people you'll meet, who are also devoted to spreading the word about renewable energy. If that isn't enough, we also provide health insurance, dental, three weeks PTO, your birthday is your own holiday and the perk of buying everything we sell at cost for your own home. This position offers a salary plus quarterly profit goal sharing bonuses.
How to Apply:
What to do Next
Email your resume to: firstname.lastname@example.org
Please put "Sales Support Rep" as the Position Title in the form.
Join the altE team and gain the satisfaction and passion that we have knowing that what we do here is helping out the world in a real and positive way.